FAQ
Your Questions, Answered
How Much Is a Service Call?
Diagnostic and travel fees, if applicable, are confirmed before the appointment and before repair approval. Any diagnostic or travel fee is confirmed before booking.
Do You Confirm Parts Availability After Diagnosis?
Yes. Repair timing depends on diagnosis and parts availability.
Do You Use Genuine OEM Parts?
Yes. We install genuine OEM parts matched to your exact model and serial, and back the repair with a 180-day repair warranty.
What Warranty Do You Offer?
Every repair carries a 180-day repair warranty.
Which Brands Do You Service?
Sub-Zero, Wolf, Thermador, Viking, Miele, Gaggenau, Bosch, Dacor, Jenn-Air, KitchenAid, Cove, Scotsman, True Residential, Monogram, La Cornue, and Liebherr.
Do You Repair Built-In and Integrated Units?
Yes. Built-in, integrated, and panel-ready appliances are our focus, including the trim and cabinetry fit these installations require.
How Soon Can You Come Out?
Appointment windows and current route availability are confirmed when booking.
Do You Cover My Town?
We serve Chestnut Hill and nearby neighborhoods. Check the service area page for the full list with ZIP codes.
Can I Get Insurance Documentation?
Appointment requirements are confirmed before scheduling.
How Do I Contact You?
Book online through the scheduler, or call the number at the top of any page. We take all requests online or by phone.
Is the Diagnosis an Extra Cost?
No. Diagnostic and travel fees, if applicable, are confirmed before the appointment and before repair approval.
Do You Work Weekends?
Yes. Our hours are appointment times confirmed at booking